Operating model
Define the proposed management approach and the responsibilities that need to sit with the owner and future operator.
MATCH THE OPERATOR TO THE ASSET
Marina operator strategy & selection
Define how the marina should be operated and create a structured basis for selecting the organisation responsible for delivery.
THE DECISION BEHIND THE SCOPE
Start with the right questions.
The operator must fit the asset’s commercial ambitions, service standards and long-term requirements. Comparing candidates is difficult when the operating model and responsibilities have not been defined.
Discuss this scopeWHAT THE WORK COVERS
The scope at a glance.
Request for proposals
Prepare a structured RFP describing the operating requirements and the information needed from prospective operators.
Evaluation & contract logic
Develop an evaluation grid and examine the concession or management contract logic alongside the proposed service and business model.
METHOD & DELIVERABLES
How the work
takes shape.
Define the operation before comparing operators. A clear structure, allocation of responsibilities and service brief helps the owner assess potential partners against a common understanding of the asset and its objectives.
Explore the workstreams and typical outputs below. The deliverables and review milestones are agreed around your priorities, available information and project stage.
Operating structures & governance
Compare direct management, specialist operation and hybrid arrangements against the asset’s requirements. Examine how control, accountability, shared services and commercial responsibilities would work, then establish a proposed governance structure for the owner to discuss with its appointed advisers.
Typical outputs
- Operating-structure comparison
- Recommended governance principles
- Organisation and reporting-line outline
Responsibilities & shared services
Allocate the principal marina, club and support functions between the relevant parties. Clarify who delivers each service, manages the interface and escalates decisions, so prospective operators can understand both their own remit and their dependencies on others.
Typical outputs
- Operator scope and responsibility matrix
- Shared-services and interface schedule
- Escalation and decision principles
Operator brief & service expectations
Translate the operating concept into a practical brief covering the service offer, staffing assumptions, systems and expected management capabilities. Define the evidence candidates should provide and the service expectations against which their proposals can be discussed and assessed.
Typical outputs
- Operator requirements brief
- Candidate capability and experience criteria
- Service and reporting expectations
Selection framework & client decisions
Create a consistent basis for comparing candidate proposals and identifying gaps or clarifications. Where included in the engagement, support briefings and interviews; the extent of tender management, commercial negotiation and contract preparation is defined separately with the client.
Typical outputs
- Proposal evaluation framework
- Clarification and interview topics
- Selection findings and client decision note
WHO THIS SUPPORTS
Built around your role.
Before we begin.
Should operator selection wait until construction is complete?
The future operating model informs design and handover requirements. Addressing it during development helps connect those decisions before the asset opens.
What makes the evaluation useful?
A shared brief and evaluation grid give the client a consistent basis for comparing proposals against the marina’s requirements, rather than comparing different assumptions and scopes.
CONNECTED EXPERTISE
The next pieces of the project.
Marina feasibility studies & business planning
Assess demand, define the right berth mix and connect the marina concept to a clear operating and revenue model.
Explore this scopeMarina pre-opening & commissioning support
Connect commissioning, handover, staffing and service preparation so the operating team has a clear basis for opening.
Explore this scopeMarina operations & commercial optimisation
Assess current operations and turn the findings into practical service, management and commercial priorities.
Explore this scopeLET’S BUILD WHAT COMES NEXT
Let’s define the right scope.
Start with your priorities, the evidence available and the decisions ahead.